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Use of Digital Information Technologies and Health Information Resources by Limited English Proficient Latino and Chinese Adult Members

The goal of this research is to learn about use of digital information technologies (DIT) and the website and patient portal, preferred modalities for receiving health information and advice, and social determinants of DIT use and health information preferences by members by limited English proficient (LEP) Spanish and Chinese patients. Study data will be collected using anonymous self-administered questionnaires distributed and collected by line staff in dedicated La Salud and Chinese modules in several Kaiser Permanente Northern California medical facilities. We will also compare use of the patient portal during a 12-month period prior to the survey by LEP Spanish and Chinese speakers who receive care in dedicated bilingual modules vs. at-large modules to evaluate generalizability of survey results.
Investigator: Gordon, Nancy
Funder: Garfield Memorial Fund